Work

I thought I should give you all a little background on how my work environment has changed in the past year.  It is actually quite dramatic, but I am so much happier now!

At Old Job:

I managed the front desk team at one office, and I was the Assistant to the Clinic Administrator for 2 other offices.  I LOVED what I was doing at the time, but I didn’t really know how to delegate, so I was often burning the candle at both ends.  I was in charge of the A/R (collection, court, the whole nine yards), Scheduling, Phones and training, Insurance verification, filing, treatment planning, financial arrangements, supply ordering for the front desks, and meeting planning and staff training for the Front.  Then I was also sitting in on meetings for websites, phone book ads, accounting, etc.  It was a lot of work, and I thought I thoroughly enjoyed it.  I had 2 staff members directly under me, and I was mentoring the TL for the Front at the other office.  There are quite a few days I would work in my office from 8am to 6pm, and then drive to the other office to help troubleshoot problems, and I wouldn’t get home until after 8pm.  I was constantly bringing work home with me or in constant contact with someone at all hours of the night.  It was super stressful, I was overwhelmed, and I felt like a lot of times I was just going through the motions, trying to keep my head above water.  At the time I was there, there were a total of 16 women working there.  It was a big office!

New Job:

I work for a growing, but small, DME company.  We deal mostly with muscle stimulators (IFC, NMES, TENS units).  I am in charge of confirming addresses and insurance coverage, getting all information over to the Sales Reps who complete the order, then entering everyone into the inventory based on the serial number of their unit, creating charts, entering them into our claims system, tracking paperwork to make sure we get everything we need back and shipping the unit.  I then am the one who scans the charts, files all paperwork, cleans the office, and maintains simple office tasks like answering the phones and ordering supplies.  I stay busy at times, but I also find time when I do have a lot of down time. There are a total of 3 full time employees, 2 part time as of right now.  We are also looking at adding another person part time (sales rep), and a potential full time rep over in Oregon.  It super exciting to be a part of!

I really love what I do now.  A lot of the patients have given my bosses positive feedback about me, and I feel like I am doing a good job for the company.  I get to use some mgmt skills when it comes to dealing with certain situations and reps, but I don’t feel criticized for speaking up.  I come in at 8:30a, I leave at 4:30pm, and I don’t have to take work home with me.  I miss the people I worked with previously, and some of the tasks, but at the place I was in, there was no way I could keep juggling what I was doing before.  Something in my life had to give. 

I am sure there will be a lot to talk about this week... one of the sales reps is on vacation, so I am covering her orders.  She is like a little tornado, so it is going to be interesting to take care of her clients, etc!